Upcoming Classes

Negotiating Skills ► Into Action 3515January 25, 20197:00 am - 1:00 pm
Test Event 4394January 30, 20199:00 am - 1:05 pm
Improving Customer Service 2500February 13, 20197:00 pm - 8:00 pm
Introduction to Public Speaking 2472February 25, 20199:00 am - 10:00 am
Workplace Professionalism (Harassment Learning Program) 3514March 6, 20199:15 am - 5:00 pm
Test Event2 4395March 30, 20197:25 pm - 8:25 pm
Executive Presentation Skills 2498April 4, 20196:55 pm - 7:55 pm

Upcoming Public Classes

Negotiating Skills ► Into Action

DATE: January 25, 2019

Strengthens your ability to apply a collaborative, problem-solving approach to the negotiating process.

Negotiating Skills ► Into Action strengthens participants’ ability to apply a collaborative, problem-solving approach to the negotiating process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately. Outcomes – Participants will be able t....

Test Event

DATE: January 30, 2019

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Improving Customer Service

DATE: February 14, 2019

Customer Service is an organization’s ability to supply its customers’ wants and needs.

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better cus....

Introduction to Public Speaking

DATE: February 25, 2019

Be a better and more confident writer.

This is the chance for you to make a difference in how you communicate with others. Learn how to prepare for public speaking and use the power of the spoken word to move others. Through practice, speakers develop polish and finesse. As a result, their confidence builds. The focus is on how to orga....

“The course went very well. Your flexibility in working with the supervisors contributed to their success. The participants have all made positive comments regarding what they learned. I have observed a significant improvement in their presentation of ideas. They clearly introduce the subject, provide background information and state their expectations. Their written communication has also shown a big improvement. Your course was a great help. I would be happy to recommend you to others who may be considering your courses.”

John Walsh, PST Section Manager Consolidated Edison Co. of New York